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Please note: As of April 1, 2020, we are currently experiencing delays in order processing and shipping. Please allow an additional 1-3 days for delivery.
Connecting with your loved ones is our top priority, as is the health and safety of our team and community. Due to our extra care in production and distribution centers, we have encountered high inventory requirements, longer fulfillment times, and shipping delays. Due to these delays, we temporarily canceled the five-day delivery service. Read more about our response to coronavirus.
For information on carrier delays, please refer to Service Alert
Provided by USPS and FedEx.
When will my order ship?
All other orders placed before 2:30 PM EST Monday to Friday will be processed and shipped within 48 hours. Orders placed after the deadline will be processed on the next business day.
What shipping methods do you provide?
For convenience, we provide 3 shipping options for the order:
1. Standard Shipping, usually arrives
2.Express Shipping usually arrives
3. VIP Shipping usually arrives within
Do you ship internationally?
We are able to ship to limited international locations. Currently includes USA, Canada, UK, France, Germany, Italy, Spain, Netherlands, Ireland, Estonia, Singapore，Austria, Australia, Brazil, Belgium, Poland, Denmark, Russia, Malta, Malaysia, Mexico, South Africa, Portugal, Sweden, Switzerland, Cyprus, Slovakia, Slovenia, Thailand, Turkey, Ukraine, Greece, Hungary, Israel, India, Vietnam, Chile.
We use a combination of FedEx and local carriers to provide standard delivery services for all international orders to achieve last-mile delivery. Delivery time is usually 7 working days. Due to potential customs delays, we cannot guarantee delivery on specific dates.
According to our partnership contract, many of our officially licensed products cannot be sold outside the United States and its regions. If you try to order one of these products to a restricted country, you will receive an error message at checkout.